Service concept
An enterprise or a website, if there is no market competitiveness, there is no vitality, then the enterprise or the site is on the verge of death. We are well aware of the fierce market competition and cruel, we continue to refine the new and effective customer service philosophy, we hope to high-quality and efficient service and high quality teaching win the competitiveness of the industry, to talent showing itself in the competition. Through the following content description, we hope you will understand our integrity, pragmatic, efficient and innovative service concept.

Cost savings for customers: economic cost and time cost
Money is a hard truth. Since we are not to "low" or "high" as a gimmick or selling point, we pay more attention to the foreign service quality. In the service fee price system we seek industry is relatively stable and reasonable position, at the same time, we according to the different needs of different schemes provide learning: learning from pay (a teacher) to free learning (language exchange) to obtain income (Homestay), we always hope to be able to help users spend reasonable money to do the best thing.
Time is money. In a certain period of time to improve their ability to use the language to achieve its stated objectives is critical, especially for the near future will take the test (IELTS, TOEFL), interview, the immigration. We hope that according to the specific needs of users, arrange experienced foreign teachers, to establish the most suitable plan, to help customers save time looking for foreign teachers and foreign language learning time, improve efficiency.

Customer service three strategies: flat, simple, synergy
Efficient customer service strategy: communication process flat. Whether individual customers, or college enterprise customers, you will be in the beginning and we related services (products) direct dialogue head teacher, they can make the answer to your problem, they can make a commitment to your request. We always try to avoid communication mechanism of the traditional enterprise that redundancy, the customer after "wiring miss - > > manager in charge of" a process has not found the final speaker is a kind of human resource and time waste of resources. We firmly believe that to save time for customers, in order to bring more opportunities for us!

Concise customer service strategy: a core, "I say". Please rest assured, take the initiative to contact you people, must be able to decision on the project. We have been in the complex mode of operation to avoid the traditional enterprises many-person decision. Transparent, uniform, standardized, simple process of customer service is one of the most competitive we seek.

Customer Participation Strategy: customers and we do together to prepare. Each service Shanghai net foreign teachers are not the only one product specifications, it is customizable and pruning. We must first detailed understanding of customer's current situation and goals, and then formulate the corresponding teacher counseling or solution according to the characteristics of customers, immutable and frozen products or services is obviously difficult to win customers in the competitive market environment under the intense. We know this, our customers will be with us in the preparatory work, we help you find problems, analyze problems in the process, you will most likely be aware of methods and techniques to learn more, they might be in your future study and work for a large role. In strategy, effective interaction and communication, will bring tremendous upgrade our service quality.